Complaints Procedure

If you have a complaint, we want to know as soon as possible to help us put things right promptly.

Just contact one of the team with your details and a description of your problem.

We are here for you Monday to Friday between 8:00am-5:00pm and 8:00am - 1:00pm on a Saturday.
Call us: 01480 450700 
Email us:
Write to us: 16 Clifton Road, Huntingdon, Cambridgeshire. PE29 7EJ

However, you contact us, we will:

Let you know we’ve received your query
Tell you who will be responsible for investigating along with their contact details
Endeavour to return phone calls and emails within five working days
Do everything we can to resolve things as quickly as possible
Do what we can to attend within fourteen days if a visit to your property is needed
Keep you regularly informed of progress throughout
Provide a final response within eight weeks or explain why this isn’t possible